Welcome to Harvard Double Reeds!
Updates!
A note on Holiday availability! We are a small company with limited staff. Please be aware that we will be closed for business during Thanksgiving week (Nov. 24th-30th) and during Christmas and New Years. (Dec. 22nd- Jan. 5th) Orders will not be shipped or processed during these times and email correspondence will be limited. Thanks for your understanding!
International shipments have been added to the store, however it is in a bit of a trial state. Should you experience difficulties placing an order please email me us aquat.hdr@gmail.com. I will do my best to troubleshoot and assist with your order. ~Angela Q.
Personalized Payments
There is a new payment link to use for paying repair invoices or other custom transactions. This is intended to take place of the personalized payments option offered previously. Use the following button to access the payment portal:
Used HDR Gouging Machine?
If you have an HDR gouging machine you’re no longer using and would be interested in selling it, please contact us so we can help refurbish it (if necessary) and find a buyer. You can contact our business manager at aquat.hdr@gmail.com
Seeking to have a purchase shipped internationally?
For our international customers, please email us at aquat.hdr@gmail.com to make an inquiry. We can discuss your options and see if we can make payment and shipping arrangements that work for you!
Are You Concerned about Your Oboe Cracking this Winter?
Do you live in a cold, dry Northern climate? Do you have to travel by car, foot or mass transit in the winter? We are excited to offer the newly developed My Musette: a pouch for your oboe that will help keep it safe and reduce the likelihood of cracks. This is a passive system, requiring no batteries or plug-in time. It utilizes the science of phase change to maintain the interior of your oboe case at close to room temperature for an extended period of time. They are convenient, and stylish! For more info, click here.
Consistent reed-making requires equipment that is consistently high quality.
Having collaborated with Glotin on the production of their staples and mandrels, we also make an extra effort to inspect the staples we receive, rejecting any that don't meet the highest standards. We then adjust our mandrels for a better fit with these staples.
For more details and to buy our mandrels, brass, and silver staples, click here.
Shaper Tip Return/Refund Policy
Our Shaper Tip trial is 8 business days upon receipt of your product. Shapers postmarked for return within that period will be given a full refund with the exclusion of shipping costs. Shapers returned after the trial period will be subject to a 15% restocking fee. Any returned shapers must be in new or like-new condition. Damaged shapers or shapers kept more than 30 days will not be eligible for return or refund.
A note on shipping gougers
Going forward, we will be sending customers gougers in plastic boxes with strong latches, which protects gougers whether transporting locally or shipping through the mail. Priced at $13.50, this item will appear on customers' invoices beginning in September.
We also ask that customers sending gougers to us for servicing pack their machines in this plastic box, then pack that inside a free USPS box. Please include a note inside the box explaining the status of the blade, recent repair history, and any specific problems. This will minimize confusion caused by the number of machines we receive.